Business Administrator
Full Time
Job Description
Our client is a financial services organisation that is keen to recruit Business Operations Administrators to be part of an Administration team responsible for the servicing of loan applications.Key tasks include processing of commercial and contract documentation prior to financing, responding to customer (Broker and end Client) e-mails, Broker Service calls and fulfilment of all external and internal Service Level Agreements.
The client is a well-established, leading financial services organisation. They offer a modern, professional and friendly working environment.
Job Role
Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment
Processing inbound documentation, new, amended and reset-up loans
Responding to all inbound electronic traffic (web, e-mails)
Making outbound Broker service calls aligned to the CRM strategy
Participating in testing new system changes as and when required
Own and drive resolution of Broker and end Client issues
Maintain compliance with all applicable regulation. This will include ensuring we are at all times compliant with the FCA principles and internal procedures for Treating Customers Fairly
Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles
Be a driver of an inclusive and engaging work environment
Be a team player and participate in employee recognition programs
Education & Certification
Applicants must have previous administrative experience (ideally gained within the insurance, financial services or banking environment)
All applicants must have achieved grade C or above in Maths and English at GCSE level (or equivalent)
Personal Attributes
Strong administration skills
Excellent communication and customer service skills
Excellent written, verbal and interpersonal skills to effectively deal with the customer base
Proven analytical and problem solving skills
Detail orientated and demonstrated ability to meet deadlines
Excellent time management skills
Demonstrated ability in problem solving and resolving customer issues/concerns
Inclusive team member goal orientated and passionate about their work
Strong PC skills including the ability to troubleshoot common problems and navigate the internet/intranet
Flexible, innovative and displays control while working in a pressurised environment
Required Knowledge, Skills, and Abilities
Reference no: 1093