Job Description

Supporting the Account Manager, this role will cover the following activities:

* Managing the Helpdesk and Contract Administration teams
* Producing internal performance reports to enable operational and helpdesk staff to target outstanding work and drive performance improvement
* Produce client performance reports to support the monthly performance monitoring regime
* Ensure variable work information is collated and submitted to the appointed QS as soon as reasonably practicable
* Ensure variable works priced by the appointed QS are submitted to the client team for review as soon as reasonably practicable, and subsequently invoiced at the next available opportunity
* Support the Account Manager in reviewing Cofely's Social Value commitments and ensuring they are provided to the client, including attending meetings with the appropriate members of LBH teams with the Account Manager
* Liaise with the Account Manager and other operational staff to produce performance improvement plans where performance falls below the required standard
* Liaise with the Account Manager and other operational staff to continually review performance and develop Continuous Improvement plans
* Support to Account Manager to track change control events and ensure estimating and commercial teams are consulted in a timely fashion 
* The job role is likely to evolve over the course of the contract, and may lead to other tasks, including site based tasks forming part of the role.

This role will assist the Account Manager in ensuring works are effectively transitioned from instruction, through completion to final invoicing. The role will also ensure that data is analysed for the purposes of continuous performance improvement as well as client reporting.

This job is ideal for a dynamic self starting individual who has the drive define their own role. With specific IT training provided, the applicant will need to demonstrate an ability to learn new techniques quickly and put them into practice. The role will test the applicant's problem solving skills and ability to think for themselves, and will involve interaction with senior managers and directors to ensure that the contract objectives are achieved

Qualifications or Required Experience: 

Degree education (or higher)

A minimum of ILM Certificate in Management or equivalent, Maximo experience

Essential knowledge of Microsoft Excel, with the ability to confidently manipulate data

Experience of working in a billing environment

Experience of working in an FM environment preferable

Required Knowledge, Skills, and Abilities

Excellent communication skills, Excellent IT (MS office) and data entry skills, Ability to work effectively independently and in teams, Excellent attention to detail / accuracy, Strong desire to achieve results, Ability to work and deliver in a fast paced