Job Description

My client, a global e-commerce business based in Central London are looking for an Admin Assistant to join the team.

Responsibilities

* Answer all incoming customer queries via email (Across all of our European platforms)
* Processing customer orders 
* Organizing returns or exchanges of goods 
* Dealing with customer queries. This may involve working for an hour or so at the weekend.
* Liaising with warehouse on packing and shipment.
* Working towards group and individual KPIs and targets 
* General administration duties as and when required
* Update and generate sales reports on a weekly basis 
* Collate and file invoices
* Place Orders with Suppliers
* Update stock list across our marketplaces, on a daily basis

As an administrative assistant, you will possess the following key skills:

* Excellent keyboard skills
* Knowledge of MS Word and MS Excel
* Effective communication skills
* Clear and confident phone handling skills
* The ability to provide a high level of service, sometimes under pressure in a busy 

environment

* The ability to work flexibly
* A positive and professional approach to workload
* Excellent attention to detail
* Excellent English
* May be required to carry out occasional accounts duties. 

Required Knowledge, Skills, and Abilities

Ability to work in a pressured environment, customer service, Good telephone skills, Good level PC literacy, Team working, Team working, Initiative, Flexible, Self motivated,