Job Description

We are working on behalf of one of our client.

The Company works with sport related clients to help them engage with their customers more effectively and profitably through innovative CRM, Data, Insight, Membership, and Marketing activities.

An fantastic opportunity has arisen for an Operations Centre Administrator which is a key role within a busy and exciting department

Job purpose:

To deliver the membership service to organisations and subscribers, providing a high quality

service to clients through exceptional customer service and administration.

1. Operate within the call centre to respond to all membership enquiries for allocated clients both by telephone and e-mail

2. Follow up calls to members, responding to queries within agreed SLA targets

3. Administer the sign up and renewal process for membership, including sending membership cards/packs when received, if applicable

4. Undertake the processes necessary to ensure the receipt and delivery of membership items - to include liaising with the delivery company

5. Make outgoing calls for clients to prompt members when their membership requires renewal

6. Administer ticketing for Stadium tours – dealing with telephone and e-mail enquiries, booking the tour and sending the tickets/gift vouchers to the customer

7. Ensure that the correct payment processes are adhered to for each client and that payment is chased up when required

8. Undertake banking activities for each client, ensuring banking books and cheque payments to be administered correctly

Job Type: Full-time

Salary: £15,500.00 /year

Required Knowledge, Skills, and Abilities