Job Description

We have a fantastic opportunity for an experienced and professional Helpdesk Administrator, to join the team out of our prestigious client’s offices in Croydon.
The primary focus of this role will be to ensure all soft and hard service tasks are logged and distributed effectively, supporting our clients on behalf of our client and maintain and support the contract invoicing process.
Key accountabilities of a Helpdesk Administrator will also include:
Ensure Helpdesk calls and emails are answered in a timely, professional and polite manner
Program any reactive or emergency works within agreed service level
Ensure all Planned Preventative Maintenance (PPM) is scheduled into Engineers schedules within agreed service levels
Run and issue weekly/monthly reports
Issue monthly PPM invoices and maintain the PPM invoice schedule
Actively monitor the invoices and follow up with managers, sub-contractors or suppliers with the aim of invoice resolution.
We are looking for a commercially aware candidate with relevant FM experience gained within multi-site facilities, property management or a similar environment and who is proficient in the use of Microsoft packages including Word, Outlook and Excel and CAFM systems including concept.

Required Knowledge, Skills, and Abilities