Job Description

Responsibilities

• Contacting clients in relation to overdue accounts
• Managing service and payment queries by telephone, email and letter
• Handling all correspondence from clients and responding to queries in a timely manner
• Processing debit and credit card payments
• Proving an exceptional service to ensure a great client experience
• Assisting with the resolution of any complaints or cancellations

Experience

• Previous experience working within Credit Control
• Excellent negotiation skills
• Proven track-record of reducing aged-debt
• Previous experience working towards and exceeding targets
• Excellent customer service skills
• Good systems knowledge
• Excellent attention to detail

Benefits

• Competitive salary
• 25 days holiday + bank holidays
• Access to exclusive discounts for leisure and retail
• Contributory pension scheme
• Employee Profit Share Scheme

Required Knowledge, Skills, and Abilities

• Previous experience working within Credit Control • Excellent negotiation skills • Proven track-record of reducing aged-debt • Previous experience working towards and exceeding targets • Excellent customer service skills • Good systems knowledge • Excellent attention to detail