Job Description

The primary focus of this role will be to ensure all soft and hard service tasks are logged and distributed effectively, supporting our clients on behalf of our client and maintain and support the contract invoicing process. You will also include:

• Ensure Helpdesk calls and emails are answered in a timely, professional and polite manner
• Program any reactive or emergency works within agreed service levels
• Run and issue weekly/monthly reports
• Issue monthly invoices and maintain the invoice schedule
• Actively monitor the invoices and follow up with managers, sub-contractors or suppliers with the aim of invoice resolution.

Required Knowledge, Skills, and Abilities

We are looking for a commercially aware candidate with relevant FM experience gained within multi-site facilities, property management or a similar environment and who is proficient in the use of Microsoft packages including Word, Outlook and Excel and CAFM systems including concept.
To be successful in the role you will be a confident communicator with good organisational skills, be numerate, diligent and have an excellent attention to detail.