Job Description

You are responsible for acting as the departmental subject matter expert for all operational escalations, up skill and continually develop the team to drive knowledge and performance.

You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes and drive standardization whilst up skilling team members to follow and continually consider improvements to processes.

The collections team are responsible for the collection of high value debt. Our collection team is operated on a Rota basis therefore candidates should be flexible to work between the hours of 8am and 5pm.

• Great attention to detail and accuracy – delivering quality administrative outputs to prevent rework and compliance to the administration of internal processes.
• Excellent Excel skills - proficiency with data manipulation, filters, pivot tables, V-lookups and the ability to reference data from one workbook to another. You will also use excel to analyze complex data sets and produce reports.
• Confident communicator – you’ll be dealing with queries from external stakeholders and will monitor a shared inbox. You’ll need good written and verbal skills: concise, clear and articulate.
• Organization and prioritization – you will have to complete tasks within specified timeframes and be used to KPI’s and SLA’s.

Required Knowledge, Skills, and Abilities

• Demonstrable experience of processing high volume activity
• Experience of delivering continuous improvement programmes
• Knowledge of Oracle eBusiness Suite experience
• Previous experience in Debt Collection