Job Description

You will learn about repairs service within a social housing setting and support the Operational Support Team by carrying out assigned tasks whilst building strong working relationships with repair operatives, customers and colleagues.

What we offer:

• 25 days holiday rising to 30 after five years’ service
• Up to 2 paid professional subscriptions
• Excellent training and development opportunities
• Free life assurance
• Health cash-plan including employee assistance
• Regular bonus points from our GUS intranet, which leads to vouchers
• Free parking at all our offices
• Discounted cinema tickets
• Flexible / remote working

Required Knowledge, Skills, and Abilities

• Experience of working within a customer facing environment
• Ability to work as part of a busy and diverse team, maintaining strong working relationships and clear lines of communication with all members of the team
• Confidence in using IT – Word, Excel, office365
• Good attention to detail
• Good Communication skills - face to face, on the phone, in writing and on digital platforms
• Ability to complete task to a high standard
• Proactivity and good judgment
• Inquisitive approach to explore opportunities with the use of data and techniques to improve processes and be creative in your approach to solutions.
• An interest in housing and helping people
• Able to communicate and work effectively with different stakeholders at all levels
• Demonstrate a flexible and dynamic approach to varied tasks and organizational timescales.
• A commitment to learn the role and focus on studies to successfully complete the apprenticeship programme