£21000 - £23000 Per year
Administrator
Full Time
Job Description
- Working within agreed stakeholder KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements) to deliver and maintain excellent service.
- Completing a range of administration tasks, including the raising of purchase orders, receipting and approving invoices.
- Supporting the Operational Support function with general data capture and administration activities in line with agreed SLAs across several internal stakeholder teams.
- Processing incoming and outgoing mail and deal with day to day enquiries.
- Assisting in resolving arising operational issues, answer questions and find solutions in a timely manner.
- Completing trackers, logs and data collation reports in line with Stakeholder service levels and requirements as well as all operational aspects of service delivery.
- Completing data capture for several stakeholder teams across wide ranging products & work briefs.
- Working within Operational Support processes to deliver agreed service levels & ensure adherence to fundraising compliance and regulation.
- Helping to maintain operational effectiveness by updating processes and procedures as required.
- Overseeing materials and supplies ordering in line with stakeholders’ requirements.
- Answering the phone and deal with queries from supporters, Cancer Research UK staff and volunteers as and when required.
Required Knowledge, Skills, and Abilities
- Good interpersonal skills with the ability to build relationships and communicate across a wide-ranging audience, utilizing a range of different channels.
- Well organized & the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
- Excellent customer service skills with the ability to provide prompt and effective responses to queries.
- Excellent attention to detail with a methodical approach to data capture and reporting.
- Advanced level competency working across the Microsoft Office Package and other IT based reporting and accounting applications.
- Experience of dealing with telephone queries from a diverse group of internal teams.
- Good experience of data collection and inputting with the ability to work at pace.
- Proven experience working with office-based procedures and filing systems.
- Knowledge of SharePoint software, Checkbox, CRM systems and web editing software
- Relevant experience & knowledge of DC & Administrative processes and working procedures.
- Experience of monitoring and reporting to inform service improvement and deliver SLA’s across stakeholder teams.
- Experience of providing service for a multi-site operation and across multiple stakeholders.
Reference no: 100012