Job Description

Your day to day role will be to identify incoming leads as to whether they are trade or online customers and to try to win the work.

Responsibilities:

• Overseeing the trade team to see if they need help with putting orders on to the order management system
• Reviewing with the trade team and continuing with their training to ensure their confidence with putting orders on and issuing to factory (including job tickets and order volume stickers and QC sign off sheets)
• Overseeing trade team to see if any help is needed with making tickets (i.e. Is help required with tickets needed by the sales team?)
• Completion of 20 outbound calls (with hope of speaking to 10 opportunities)
• Giving daily feedback on data (to ascertain if it is working or whether changes are needed to be made)
• Following up on outstanding quotes (any quote which is 30 days old) – review/action each day
• Reviewing previous weeks prospecting activity, trying to progress the sales stage and ultimately getting a final outcome on this data (i.e. Do not buy or send me a quote or pass to sales team, place order)
• Continuing working through older prospect lists until they are complete (with outcome for each prospect and with clear, next steps, if any) – 2 lists “Competitors”/”Prospects”
• Passing over larger opportunities to other members of the sales team (daily or, if possible, as they are identified)
• Pipeline – making sure it is updated before end of every day, with new quotes etc. (showing what you are working on)
• Pipeline – reviewing each day, attempting to close sales where possible, updating timescales and outcomes (this is your “Live” work, so keeping the data as accurate as possible)
• Discussing daily activities with Sales Team, getting involved in the sales chatter (i.e. positives, negatives, new opportunities etc.)
• Sales inbox processing
• Marking all order for relevant person to deal with (i.e. for live order issues or for order enquiries or for trade orders), replying to customers and thanking them for their order and copying in relevant salesperson (reattaching order to reply so sales team member has a copy)
• Answering all telephone calls in a timely manner
• All emails in “sales inbox” to be dealt with by end of each working day

Required Knowledge, Skills, and Abilities

• Previous online sales/admin (trade sales) experience
• Good previous customer service background/good telephone manner
• Excellent, strong written/verbal communication skills
• Ability to use own initiative
• Ability to work well within a team
• Honest, reliable, dedicated and flexible in approach
• Meticulous attention to detail with a good, strong work ethic
• Extremely organized with the ability to priorities and meet daily deadlines