Job Description

• Loading all sales orders and schedules on to the system
• Managing stock allocation to customers (both backorders and future orders)
• Managing outbound shipping dates to customers and running “shipments” regularly throughout each working day
• Working with the sales team/colleagues in other departments to improve processes, efficiencies to reduce errors
• Supporting the sales team by working with inbound delivery reconciliation to ensure key customer delivery dates are adhered to
• Supporting the sales team and managing the workload throughout the department, ensuring the team are able to effectively carry out their roles
• Managing the division’s error and improvement log by logging issues, tracking progress and resolution across all departments
• Ensuring customers receive outstanding support (fulfilling their expectations/ requirements) and ensuring the company remain the preferred supplier of choice
• Working with the warehouse team to ensure customer orders are dispatched in an orderly and timely manner
• Assisting internal account management, supporting the team in responding to ad-hoc requests
• Centrally co-ordinating the customer rebates and commercial agreements
• Updating customer pricing files as and when required by the business
• Ensuring correct customer pricing groups are set up and ready to use for all relevant regular marketing communications (e.g. annual price list, new to range or promotions)
• Customer set-up process – ensuring customers are set up correctly and in a reasonable time period
• General uploading of customer data, such as prices, descriptions, labels etc.
• Supporting the business with specific reports and queries relating to sales
• Ensuring the smooth flow and use of customer facing electronic ordering systems
• Producing standard daily and monthly sales reports and supporting the Sales Director with ad-hoc reporting
• Maintaining confidentiality regarding personnel information and customer financial data, keeping sensitive documents private and secure
• Customer data integrity ongoing review process
• Customer aged debt review process
• Opening the daily post and scanning to the appropriate system

Additional Information / Benefits:

• Working 40 hours per week (Mon-Fri)
• Annual bonus scheme
• Long service incentives
• Stakeholder Pension scheme
• Life insurance
• Cycle Scheme
• Health shield cash plan scheme
• 23 days annual leave rising to 25 days on 5 years’ service Bank Holidays
• Holiday buying scheme

Required Knowledge, Skills, and Abilities

• Proven administrative experience within a sales environment
• Excellent verbal and written communications skills, with strong attention to detail
• Ability to demonstrate initiative and work independently, as well as in a team
• Good level Microsoft Office (with a minimum intermediate level of Excel)
• Confident, assertive, honest, reliable and dedicated
• Approachable and with a ‘can do attitude’
• Motivated team player