Job Description

• Acting as the first point of contact for prospective and on-course students, ensuring an excellent level of service provision.
• You will manage enquiries from prospective students until the point at which a decision is made on their application by the Admissions Panel, and you will support on-course students from the point at which their contracts are returned to the University through to graduation and beyond. 
• Providing course information to students, including through updating programme-specific elements of the Course Handbook and unit Canvas site, creating induction packs and disseminating up-to-date information to students.
• This will include effective liaison with the School’s Academic Coordinator to ensure that all sources of course information are made available in the ways required by University policy.
• Liaising closely with the unit head/Course Director in the planning of student activities, including induction. 
• Managing the day-to-day running of the course.
• This will include coordinating the drafting of relevant timetables and managing room booking.
• You will also ensure that timetables, including any updates, are disseminated to students clearly and in a timely manner and that submitted assignments are managed effectively, using Turnitin to assess submitted work for plagiarism as appropriate.
• Administering student scholarships, bursaries and travel grants made available by the unit, including liaison with the School Finance Team concerning available budgets, and close liaison with relevant academic colleagues and with students concerning decisions reached.

Required Knowledge, Skills, and Abilities