Job Description

Your primary role will be day-to-day management and control of arrears. This role would perfectly suit someone with previous credit control experience. The ideal candidate will be able to manage an ever changing workload by good prioritization, use their own initiative and be a methodical thinker.

• Chasing arrears by email and telephone
• Communicating with letting offices, property management to ensure that issues are solved
• Data entry of information to our bespoke accounting systems
• Ensuring all accounts are accurate, if not making adjustments
• Follow existing chasing process and updating system notes
• Spotting inconsistencies and recognizing ‘red flags’ and take the appropriate actions
• Reporting on debtors to line managers
• Being a team player and assisting your team with additional administrative tasks as and when required

Type of Assessment for this role:

• I/2/3 stage interview
• Personality profile

Required Knowledge, Skills, and Abilities

• Accurate IT skills and methodical approach
• Excellent written and verbal communication
• Preferably previous experience in credit control
• Excellent organizational and prioritizing ability
• Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
• Ability to process and organize workload quickly but accurately
• Customer Service experience
• Maintain a professional manner at all times and adaptable to change.