Job Description

Your duties will include managing all aspects of the front office, for example guest registration, guest welcome, business Centre, telephone services, concierge services, and guest reservations. You will deliver a guest experience that is unique and brings the brand to life.

You will lead, monitor and control consistent standards in all areas of Front Office with the main aim being guest care and satisfaction. Ensuring that from check-in to the final account being prepared and received by the client, the department operates to agreed company standards. With the emphasis being on creating the correct first impression and ensuring that the switchboard is answered efficiently.

Main Responsibilities

• Ensure that yourself and your team are fully aware of all venue’s facilities and events
• Take responsibility for Profit Protection manual actions relating to your department
• Ensure the department SOP is up to date and is monitored for 100% compliance
• Proactively manage the work of the team, allocating special duties and responsibilities
• Handle guest queries and feedback, taking appropriate action to ensure full resolution
• Develop and maintain a high level of guest care with the emphasis on guest interaction
• Hold monthly department meetings with clear agenda and minutes of action
• Ensuring all team members are up to date with training
• Support the overall goals of the business to ensure that all the costs are accurately maintained within budget and provide where necessary proposals for corrective action
• Prepare colleague Rota in line with forecasted business ensuring that the budgeted wage to take percentage is achieved
• Order supplies to maintain stock levels appropriate to business demands

Benefits

• 40 hours per week
• Access to a wide range of programs to train and develop you
• Pension contribution
• Eye care vouchers
• Discounted Health membership

Required Knowledge, Skills, and Abilities

• Proven experience in a similar role
• Experience working in a Hotel or Conference setting
• Strong Leadership skills
• High level of interpersonal skills
• Excellent communicator
• Works well under pressure
• Customer service focused
• Organized, systematic and process driven