Job Description

You will handle and process requests from the company’s partners and order equipment. You will work as part of a collaborative team providing expertise and ensuring the delivery of superior customer service, technical advice and after care.
Your duties will include:

• Logging & managing jobs for the team of qualified technicians & contractor partner
• Handling & processing requests from key partners and equipment ordering
• You will develop your knowledge of all admin processes within the team, ensuring that all tasks received from customers and clients are completed and responded to promptly
• You will work as part of a collaborative team providing expertise and ensuring the delivery of superior customer service, technical advice, and after-care
• You will be required to constantly refresh & maintain a high level of knowledge about the Company’s products, services, and processes, not being afraid to challenge the status quo, with the freedom to make suggestions and contribute ideas that enhance ways of working
• Spend time ‘in the field and office’ with an Engineer to learn the quality processes and to gain an in-depth knowledge of set-ups, including parts used, fault diagnostics, and resolution

Required Knowledge, Skills, and Abilities

• Educated to GCSE Grades A to C standard (or equivalent) including Math and English
• Confident telephone manner, including good communication and listening skills
• Computer literate incl. Excel (although training & support will be provided)
• Accurate in data capturing
• Exceptional grammar and written communication skills with high attention to detail