Job Description

You will be the first point of contact for all visitors and staff in aiding and directing all queries. You will also be responsible for supporting the administration of meeting room requests and other general administration duties including car parking schemes for our retailers.

There will be an element of reception cover within the Hub office and, if required, to provide customer service assistance on the mall.

Key Responsibilities

• Be the first point of contact for all visitors and colleagues who come to the management reception, and to take phone calls/answer emails from businesses and customers to give information and advice.
• To cover the Hub in a reception role where needed.
• To provide customer service on the mall when needed.
• Provide information to the retailers including car parking scheme and to assist the Duty Manager in collating statistics for management information reporting.
• Take conference room bookings and to ensure that the room layout and refreshment services are available.
• Other general administrative tasks and duties.
• Take part in coordinating Emergency procedures as a fire warden.

Working Hours

• 20 hours

Required Knowledge, Skills, and Abilities

• Polite, professional , articulate and a confident communicator (both written and verbal} 
• High level of interpersonal skills
• Strong team player 
• Highly experienced within a customer service background
• Ability to priorities workload and meet the daily demands of the operation with the ability to work on their own and as part of a team. 
• Computer literate in Microsoft applications, skills in Word, Outlook and Excel are important.
• Understanding the need for confidentiality when dealing with external and internal information.