Job Description

This full-time administration role requires a person who can support the central administration team to deliver efficient service to Directors and their departments within our Houghton Place office.

Key Responsibilities:

• Act as a ‘first point of contact’ in responding to enquiries from Connells staff
• Aim to deliver excellent customer service at all times to both customers and our branch network
• Liaising with branch network to determine outcomes of all market appraisals booked
• Deliver exceptional performance results at all times by aiming to exceed your targets
• All enquiries are responded to within the company service level agreements.
• Ensure professional customer service is provided to both internal and external customers.
• Understand and comply with all company and department policies
• Adopt a flexible working approach and a ‘can do’ attitude
• Welcome and sign visitors in/out of the building correctly
• Producing league tables, KPIs and other reports on a daily, weekly & monthly basis

Required Knowledge, Skills, and Abilities

• You will be able to demonstrate previous success within an administration role
• Be able to work to challenging targets and deadlines and to deliver when under pressure
• Understand the important service level agreements
• Excellent communication skills (both written and verbal)
• You will need to be IT literate with good knowledge of, and the ability to effectively and efficiently use computerized systems such as Microsoft Office, specifically Word, Excel and Outlook
• Meticulous approach to work with exceptional attention to detail
• Pro-active in identifying and escalating issues
• Excellent communicator who can communicate with all levels of staff via different channels