Job Description

You’ll provide guidance and answer queries from employees (and their professional advisors) in relation to their pensions.
What will you be doing?

• Provide pro-active guidance to employees, the wider community and resolve queries in relation to our company pension arrangements.
• Develop effective working relationships within company, along with the third-party Scheme administrators for to assist in the effective delivery of pension services.
• Calculate the more complex contributions and benefits as required for members.
• Review and approve the work carried out by the Pension Administrators.
• Assist in the preparation of the papers for Trustee/Committee meetings.
• Understand the role of Pensions Officer, so as to be able to cover in times of absence.
• To assist in the development of the Pensions Administrators.
• To support the delivery of presentations on company pension arrangements to employees and the HR Teams as and when required.

What can we offer you in return?

• 28 days annual leave entitlement, plus Bank Holidays and five volunteer days.
• A range of discounted offers including cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• Two weeks paid reserve leave for our Armed Forces community.
• Training, development and employee assistance programme available.

Required Knowledge, Skills, and Abilities

• Experience in a Pensions Administration role.
• Understanding of a wide range of pension scheme administration and the calculation of benefits.
• Ability to effectively communicate complex information and issues to non-specialists.
• Ability to manage customer expectation and deliver great customer service.
• Able to build relationships with internal and external stakeholders.