Job Description

The post will be ongoing for 12 months, and once trained, off-site working will be available on either a part time or full-time basis! Ideally, you will be able to start in early September at the latest.

Responsibilities

• Inputting data for applicants
• Processing applications using agreed procedures and guidance, to meet performance and quality targets
• Undertaking regular training as required
• Working with the team to provide excellent customer service by ensuring phone and email cover during the team’s core hours (08:30-17:00 Monday-Thursday, 08:30-16:30 Fridays), and by meeting agreed targets in relation to call-answering
• Pro-actively seek to improve quality in processing, both as an individual and supporting others in the team to do so and engaging positively with feedback when provided
• Liaising with colleagues and external customers to resolve queries
• Complete work as allocated by senior staff, prioritizing where needed to ensure that agreed targets are continuously met
• Follow all company procedures in respect of customer feedback, including complaints
• Carry out any other duty compatible with the overall objectives of the team

Required Knowledge, Skills, and Abilities