Job Description

The role of Credit and Collections Specialist has overall responsibility for all aspects of the AR asset sitting on the balance sheet. From a process perspective the Credit & Collections Specialist follows the receipt and application of cash to the appropriate customer accounts, resolution of disputes and deductions, collecting pure past due accounts, taking payments via Direct Debit and Credit Card, arranging refunds to customer accounts, negotiating re-payment plans and potentially the management of legal and special collections. The evaluation of credit worthiness of new accounts and the annual review of credit limits.

Resolving order release issues that result in credit blocks, including stopping supplies of goods or service to late paying business customers. Ensuring compliance is achieved with the various internal control standards. Providing advice and educating Business Operations to highlight the effect of issues such as payment terms, etc. In addition, an essential aspect is communicating relevant information to customers in order to maintain an efficient and professional business relationship.

Overall, this role will ensure money is collected efficiently according to business terms, assisting the business in balancing sales versus risk, thus minimizing bad debts, and maintaining an excellent internal control environment.

• Work with collections activity to ensure the achievement of the required
• Monthly reporting of past dues is required
• Monthly forecasting of past dues is required
• Achieve debtor collections targets based on Treasury targets and overdue debt, unallocated cash, invalids etc.
• Minimize bad debts
• Monitor & maintain unallocated & unidentified cash within guidelines/target
• Monitor and escalate claims & queries on CCD with visibility
• Maintain documentation & controls so that there are no issues during any audits

Benefits

• Competitive salary plus contributory pension scheme
• 25 days of paid holiday with 9 paid bank holidays
• Comprehensive Family Leave Policy with several benefits.
• 52 weeks of maternity, adoption, and shared parental leave with returner’s bonus.
• Employee Assistance Programme
• Private health care and life insurance
• Flexible/hybrid working model
• Long service rewards

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Familiarity with SAP, MS Office to ensure excellent communication, analysis and presentation skills
• Virtual team working capability – using conference calls, web-ex, etc.
• Proven ability to communicate with country/ remote teams
• Ability to assess different work practices and adopt most effective bearing corporate credit policy
• Assertive business skills
• Excellent collaborative skills – to ensure effective communication, influencing and goal setting within Credit, Finance and Operations as well with Business Units
• Decision making, good analytical skills & numeracy
• Strong negotiation skills
• Ability to explain financial matters clearly

Language:

• Italian (required)
• Spanish (required)