Job Description

• Responsible for the chasing and collection of payments relating to unpaid bills by applying the collection policy in a timely manner
• Generation and issue of reminder letters and monthly statements copy invoices to be sent

• Ensuring that the collections database is maintained, regularly updated, recording chasing notes and the history of each bill
• Provide regular updates with customer line manager · · Highlight accounts with a bad debt risk to line manager

· Resolving customer Queries/ Questions

• Liaise with customers on a daily basis to resolve queries by telephone and email.
• Liaise with the customer relationship managers, account managers regarding credit notes, and cash allocations
• Preparing ad hoc statements or reports for clients and/or partners as required
• Liaise with clients to provide accurate payment allocation details within a specified time frame.
• Upload Sales invoices to Client internal portals
• Up date the database with correct client details
• Take first calls perform initial checks for client and pass to suitable department
• Support your team by helping with workload when required
• Any other duties, which may be required of you from the Team leader or any other, designated person within the business

Required Knowledge, Skills, and Abilities

Sage Line 50 Advanced Excel Degree/A-Level educated or equivalent, with previous experience working in an office environment. Knowledge of general accountancy procedures and experience in Sage 50 accounting system, proficient in data entry, maintaining a high standard of numeracy and level of accuracy Excellent organizational and analytical skills, having good time management and able to prioritize and multi-task in a fast-paced environment Strong written and spoken communication skills, and proficient in MS Office suite (Excel, Word, and Outlook) A strong team player with a flexible attitude and willingness to learn