Job Description

In this role, you will review clients’ accounts in Western Union database, adjust our agents’ status according to credit policies and enter payment confirmations. You will identify vulnerable customers and escalate their cases to the credit supervisor.

We’ll be looking to you to contact our agents and determine reason for the delayed payments and obtain payment commitment. In addition, you will be taking our agents’ inbound calls when they need some assistance with their status activation, or they need a temporary increase for credit limit to be approved. These calls are predominantly routine and will take up to 20% of the working day time, but may require deviation from standard screens, scripts, and procedures. Utilizing your knowledge of the organization, our products and/or services you’ll answer inquiries and resolve the issues.

Required Knowledge, Skills, and Abilities

• Fluency in English language;
• Strong communication and interpersonal skills;
• Limited experience within the customer service field, working with credits or experience gained in the financial institution would be considered as an advantage;
• Schedule flexibility (might be needed to work on Saturdays);
• Self-motivation and a “can-do” attitude;
• Team player qualities and ability to collaborate with various people;
• Analytical thinking and problem solving skills.