Job Description

The position sits in the Credit Control team in the finance department which manages all sales ledgers for the companies. The main objective of the role is to ensure all customer payments are made in line with credit terms and to work with the wholesale sales team to provide exceptional customer service.

Daily Operations

• Preparation and distribution of customer statements on a monthly basis
• Chasing any overdue debts daily via telephone calls & email
• Dealing with customer queries in a timely manner
• Perform credit checks for all new customers
• Escalating any overdue invoices with the debt collectors
• Support in preparation of direct debit collections
• Support in credit card collections
• Assist in posting all receipts to customer accounts
• Reconciliation of wholesale customer accounts
• Assist in the preparation of a weekly debtors report, indicating overdue debts, proforma payments received and new credit approvals
• Assist with raising sales invoices, credit notes, sales and purchase orders when required
• Assist in the preparation of year-end debtor reports for financial audit
• Liaise with other departments to resolve queries
• Assist with the administration of the Premium membership scheme
• Generate monthly Premium invoices and liaise with the customers regarding the scheme
• To assist in the implementation of and maintenance of robust internal control systems across the organization by identifying problems, improving practices and writing new procedures
• General ad hoc duties

Company Benefits:

• Seasonal frame allowance
• Generous friends and family discount
• Annual eye test
• Access to sample sales
• Seasonal socials
• Hybrid work environment – 1 day work from home

Schedule:

• 8 hour shift
• Monday to Friday

Required Knowledge, Skills, and Abilities

• Full or part qualified AAT or equivalent with at least 2 years’ experience in credit control
• Experience in dealing with international clients whose first language is not English
• A confident self-starter with the ability to operate within a growing business
• Strong communication skills
• Able to work under own supervision
• Sales and debtor reporting
• Problem Solving
• Organized, resourceful and a positive approach to work
• Ability and willingness to work with flexibility and to respond to the current and future needs of the business
• Ability to work in a “change” environment and able to deal with multiple priorities
• Strong communication and interpersonal skills
• Strong organizational and time management skills
• Remaining professional, using tact and diplomacy with sensitivity, stating facts before feelings
• Passion for your profession
• Offering to help the team and collaborate to get the job done and encouraging suggestions / new ideas
• Committed to delivery of outstanding service
• Demonstrates ability to interact and cooperate with all company employees
• Lead by example in areas of personal character, commitment, and work habits
• Hands on, can do, approach
• Commitment to quality and best practice
• Positive, self-motivated and committed to achieving results
• Problem solver

Experience:

• accounting: 2 years (preferred)
• credit control: 2 years (preferred)