Job Description

Who you are…..

• Customer Obsessed: Inherently understands customer needs and provides the best customer experience at all times, striving to obtain profitable new and repeat business by developing and maintaining customer loyalty
• Team Collaborator: Can work across internal and external teams of all levels to proactively support the customer to reach the desired result
• Responsible: Can demonstrate at all times ownership and responsibility over the complete end to end order process
• Self-growth: Has the drive and motivation to proactively develop their own skills to enable their development as part of a unique Individual Development Plan
• Results driven: Cares to answer and resolve customer queries with a sense of urgency, guiding them through what can be a complex transactional process
• Academic: A minimum of 5 GCSEs Grade C and above (must include Math and English), A-Levels and above are desirable

Required Knowledge, Skills, and Abilities

• Previous experience in a Customer Service/Administrative/Order Processing environment with a proven track record of success
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Experience in working calmly and methodically in an agile, demanding environment, displaying a high level of organizational skill, strong ability to follow process and keen to problem solve
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel. CRM experience preferable
• A desire and ability to understand and improve systems, programmes and processes