Job Description

The role will involve working within a team, as well as on your own initiative and supporting the credit manager. The ideal candidate will have excellent credit control experience, customer service knowledge and strong communication skills.

In this role, you will:

• Ensuring collection of all outstanding debt through daily chasing via telephone and email.
• Responsible for directing customers to portal to access copy invoices and in exceptional circumstances, produce copy invoices and statements via email.
• Responsible for raising queries in relation to price disputes, goods not received, proof of delivery (POD) and various other reasons as dictated by the customer for the relevant Account Manager to resolve.
• Escalate via the Credit Manager to legal proceedings as and when all avenues are exhausted and assign with Solicitors or third-party collection agents as and when necessary.
• Following all contact with customers, input and manage diary notes with action dates regarding conversations, agreement, and queries.
• Produced journals through Finance to the relevant nominal with regards to contras and penny rounding’s, bank charges, and various other reasons.
• Reconciliation of cash sheets to resolve unallocated or incorrectly matched cash problems as and when required.
• In the absence of the Credit Manager, responsible for credit vetting of all new accounts ensuring that recommended credit limits are adhered to.
• All Branch requested increases in credit limits where the credit report justifies it.
• Manage all reporting required on aged debt (weekly) and queries (twice monthly) for distribution to Branch Managers.
• Responsible for the delivery and presentation of reports to all relevant branches at monthly meetings, working with the Branches Managers to implement action plan to resolve aged debt.
• Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!

In reward for your hard work:

• Excellent salary package
• Europa Rewards Scheme (offers/discounts on latest technology, vouchers, gym membership etc.)
• The opportunity to develop, progress and work within a global organization which is rapidly growing.
• A fantastic working culture which promotes excellent work/life balance.
• Working closely with a team of talented individuals with a great work ethic who also love to have fun!
• Contributory company pension scheme.
• Additional holiday scheme
• Employee Wellbeing Programme
• Car parking
• Canteen facilities
• Remote working, after completion of probation period
• Laptop

Required Knowledge, Skills, and Abilities

• At least 2-year experience in Credit Control
• Strong communication skills
• Has good attention to detail.
• An ability to work on own initiative.
• A team player, capable of building strong internal and external relationships.
• Driven to succeed in the workplace and keen to learn