Job Description

• Supporting the Front Office Manager to lead and oversee the Front Office operations with continual focus on delivering world class standards of outstanding guest service
• Management and co-ordination of all day-to-day front of house operations
• Ensure that all our guests have an exceptional experience, following the Forbes world class standards
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and issues
• Initiate and implement up-selling techniques to promote hotel services and facilities
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• So much more!

Benefits:

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa
• 28 days holiday and 1 extra holiday day on your birthday
• And much more!

Required Knowledge, Skills, and Abilities

• A strong individual with an exceptional background in front of house operations.
• Opera user
• A minimum of 2 years supervisory experience within a 4*/5* hotel
• Flexibility to work shift patterns, weekends and bank holidays