Job Description

You will undertake a range of administrative duties and be responsible for delivering responsive services to our customers, via phone, in person and by email:

• Manage taxi bookings and allocations to in-house driver team and taxi suppliers, providing schedules to drivers and suppliers, communicating with our customers and adhering to the contractual requirements
• Secure quotes for non-standard taxi journeys
• Obtain quotes for mini bus/coach bookings
• Recording complaints and services issues to enable effective contract management
• Day to day managing the Transport inbox & phone
• Providing administrative support directly to the Logistics & Transport Manager
• Recording and collating of financial recharge information for Transport & Logistics Services
• Supporting the Administration Coordinator with preparing invoices & recharge journals
• Provide project related support and assistance.
• Adhere to all departmental procedures and Standard Operating Processes
• Champion the Logistics & Transport Service
• Contribute to identifying improvements to operations, systems and process.

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• 5 GCSE level passes (or equivalent), subjects to include English and Maths (grade 5 min)
• High level of numeracy and literacy
• Able to organize and create order
• Creating and adapting spreadsheets for operational requirements, IT literacy and must have good working knowledge of Microsoft Office (Excel, Outlook, Access) and web based applications.
• Experience of delivering customer service / administrative support in a busy environment and staying calm under pressure
• Undertaking financial processes and transactions, e.g invoicing and recharging
• Experience in recording, maintaining, managing and extracting data from IT systems.
• Job related aptitudes and personal qualities
• Ability to learn quickly and engage with new environments, systems and processes
• Take direction and work under minimal supervision
• Proactive communicator
• Excellent organizational skills
• Flexible nature to be able to deal with multiple and changing priorities
• Must be able to complete work to a high standard and on time
• Strong team player
• A self-starter who is self-motivated
• Commitment to own professional development.