Job Description

The main purpose of this role is to monitor, chase and control a portion of the Sales Ledger whilst maintaining strong customer/colleague relationships.

Key Responsibilities will include:

• End-to-end Credit Control chasing by telephone, e-mail, and letter in line with the agreed Credit Control Chase process, in a high-volume environment, to achieve individual target

• Working with the invoicing team and the Regional Managers to resolve any disputes that may lead to delayed payments

• Recording Chase Information on SAGE Accounts and Credit Control Spreadsheets

• Sending Final Demand notices to delinquent clients, when required

• Monthly reporting to the Regions and the Credit Manager including debtor levels and overdue accounts.

• Preparing files for the in-house company solicitor when escalation is required

• Occasionally posting of cash to the SAGE Ledger

Required Knowledge, Skills, and Abilities

The successful candidate will have a proven experience in a Credit Control environment and ideally have some CICM qualifications. They will have a pro-active approach to work and must possess excellent interpersonal and communication skills. They should have the ability to build effective working relationships with both customers and colleagues. In addition, they will need to be computer literate and have strong planning and organization skills. They should have excellent Microsoft Word and EXCEL Skills to be able to carry out this role.