Job Description

The ideal candidate will hold experience in recovering customer payments and be computer literate with the ability to communicate effectively. If you are able to work in a fast-paced environment, prioritise your workload and meet deadlines then this could be an excellent opportunity for you!

Credit Controller Key Responsibilities:

• Be responsible for monitoring payment arrangements and extensions, where approved by the Section Supervisor, ensuring they are complied with and take appropriate action in the event of any default.
• Ensure that unpaid debts within the assigned area are pursued within University policy and procedures.
• Have a professional manner in contacting students regarding outstanding accounts, with the ability to be sympathetic and understanding in sensitive situations, whilst ensuring a firm but respectful approach ensures payment is secured to agreed terms.
• Liaise with other departments, staff and third parties to resolve queries in a timely and professional manner.
• Ensure that correspondence and other queries received are actioned in a timely manner, and respond as required to queries from debtors or relevant members of University staff.
• Recommend to the Section Supervisor further action through County Court or outside agency where all previous efforts have failed to resolve the outstanding debt

Required Knowledge, Skills, and Abilities

Minimum of degree educated Very good standard of numeracy and literacy Computer literate, with ability to use computerised accountancy system Create spreadsheets and word documents, with Microsoft Word and Excel Self motivated, with a confident telephone manner and ability to communicate effectively