Job Description

My client is seeking a people person who is highly numerate and who can work at high volume.
Duties

• Managing the payments and collection team
• Running all i21’s and appraisals as well as any day to day issues
• Upkeep of best practice and maintaining effective training manuals
• Producing regular telephony reports as well as call management statistics
• Managing the external debt collection agency

The role will require an experienced leader who has a proven track record within credit control or contact Centre’s. You will be an articulate communicator with a talent for managing people as well as process.

Required Knowledge, Skills, and Abilities