Job Description

• To work nationally, managing leads and enquiries for all business units
• Be the first point of contact for all incoming enquiries through the website contact form, website chat function, email and telephone
• Manage and respond effectively and professionally to all customer contact
• Request additional information to enable enquiries to be priced by the relevant person
• Management of all requests for additional information and chasing where necessary
• Allocating enquiries throughout the company according to work stream and location
• Identification of larger opportunities and/or key clients for active business development
• Actively utilise Salesforce.com to record activities
• Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
• Build and maintain a working knowledge of our service offerings; participate in training opportunities

Required Knowledge, Skills, and Abilities