Job Description

You will be part of a large team of Credit Controllers. The main focus of the team, is to collect overdue and outstanding debt owed to the business, whilst also helping to resolve account queries and ensuring there is a smooth process from point of order to payment of the account.

We are looking for a Credit Controller to strengthen our team, and to take on collections for approximately 400-500 accounts. The main purpose of the role is to collect overdue payments whilst still maintaining the high levels of customer care, which our customers have become accustomed too, and which company prides itself on.

You'll be responsible for:

• Building and sustaining strong relationships with our Customers, Sales teams and also with the other business operation departments
• Chasing and collecting payment of invoices that are owed to Softcat
• Can work on your own, to secure these payments by both telephone and E-mail collection
• Monitoring and liaising with Sales for potential problem accounts / overdue accounts
• Work closely with Credit Assessment to report overdue / problem accounts

Benefits

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Required Knowledge, Skills, and Abilities

• A proven record of Credit Control work, with the ability to hit the ground running
• Excellent attention to detail
• Strong planning, organization and administration skills with use of internal systems and Excel
• Able to manage conflict in a balanced manner
• Strong organizational, time management and prioritization skills