Job Description

We are looking for an experienced Credit Controller to work within their Credit Control Team to actively minimize aged debt through effective collection processes. This is a largely telephone-based role where inbound and outbound calls are a priority both to external customers as well as to resolve any customer queries with internal teams. The purpose of the role is to ensure timely payments are received from their many customers to meet weekly and monthly collection targets.

Your responsibilities will include but are not limited to:

• Prioritizing inbound and outbound calls for day-to-day collection of outstanding invoices ensuring customers pay to agreed terms.
• Taking ownership and responsibility for assigned accounts to ensure weekly/monthly collection targets are met.
• Handling queries and resolve problems efficiently for Credit Control and the business.
• Ensuring debts are collected before they become overdue whilst ensuring older debts are collected and dealt with as a priority.
• Building relationships with external customers and internal colleagues to achieve best result for the business, via telephone, email and Teams.
• Receiving, responding and resolving customer queries in a timely manner that come into the department via email and telephone.
• Assisting with month-end/weekly reporting and reconciliations.
• Maintaining accurate records.
• Undertake other general financial administration tasks as required.

Required Knowledge, Skills, and Abilities

• 2 plus years of Credit Control or debt recovery experience in a fast-paced industry
• IT literate; competent user of MS Office including working knowledge of Excel
• Excellent verbal and written communication skills, with the ability to build links and establish rapport with customers and colleagues
• Ability to work under pressure and to meet deadlines whilst maintaining accuracy
• A proactive team player who is highly motivated to achieve set objectives/targets
• Ability to use own initiative when required, work independently, with a confident, assertive, and resilient attitude.
• Prior experience with SAP would be preferred.
• Working knowledge of legal action on debt recovery and attending court would be advantageous.