Job Description

About the Role

The Customer Service team require an experienced Customer Service Agent to join our growing team. You will be required to manage the day to day service and operational aspects of supporting our dealers and their customers.

Essential Attributes

1. Providing information to our office supplies dealers and customers in a timely manner.
2. Taking full responsibility for issues raised.
3. Being reliable and supportive to the team.
4. Passionate about providing the excellent customer service.
5. Ability to take ownership.

Your Experience

• The ability to be able to multi-task in a busy day to day work environment.
• Understanding the needs of the customer.
• Exceptional communication skills.
• Effective at resolving difficult situations, focused on what is important to satisfy the customer and dealer.
• Competent with Microsoft Office.
• Minimum 2 years of customer service experience.

Your Skills

The ability to roll your sleeves up, identify and resolve potential issues while managing your time in a fast growing business are essential.

You will fit in with the existing team and be a supportive to the sales teams and assist the best -in-class platform.

You will have a high level of competence and understanding of customer service, being able to manage the challenges that come with the day to day operational and customer service aspects.

You will be passionate about providing exceptional customer service, meeting customer needs and delivering their requirements through excellent customer service.

You will be a conscientious and reliable person for our customers, service team and suppliers and looking to always do that bit extra to ensure the job is done in a friendly, passionate and accurate manner.

Essential:

• Excellent verbal and written communication skills.
• Previous experience in customer service.
• A great team player.
• Confidence with strong people skills.
• Good problem solving skills and ability to think on your feet.
• Excellent organisation skills - being able to handle multiple tasks, priorities and deadlines
• Calm and patient - able to handle challenging situations.
• Good time management abilities.
• Organised, dependable and punctual.

Desirable:

• Educated to degree level
• Previous call centre experience
• Worked in the B2B sector

Your Competencies:

• Customer driven
• Encourages a strong team spirit
• Embraces change
• Demonstrates entrepreneurial thinking
• Takes ownership
• Adopts a learning mind-set

Required Knowledge, Skills, and Abilities