Job Description

• Act as first point of contact for your account base, responding to customer account enquiries.
• Chasing overdue invoices by telephone, email and letter within agreed timescales.
• Ensure debts are paid in a timely manner in line with Company guidelines.
• Maintain accurate records for all account activity.
• Respond quickly and accurately to incoming emails and post on a daily basis, in line with Credit Control Team Charter.
• Administer customer card payments.
• Undertake account reconciliations as required.
• Provide customers with copy documentation as requested.
• Negotiate payment plans with customers as necessary.
• Answer incoming calls and return customer calls promptly in a professional and courteous manner.
• Reduce overall outstanding debt for assigned customer accounts.
• Ensure unallocated debt is kept at an acceptable level, in line with team targets.
• Monitor Credit Control inbox, in line with team rota, to ensure customer queries are addressed in a timely manner.
• Improve and implement debt collection processes against necessary overdue debt, and initiate legal procedures if required.
• Work with Credit Control Team Leader to propose accounts eligible to be written off as bad debt.
• Send out monthly client statements for your own account base.
• Attend team meetings to address any issues and contribute new initiatives.
• General administrative duties to support the work of the team.
• Ensuring daily banking is completed in a timely manner, as required.
• Provide cover for other accounting functions as requested.
• Contribute to continuous improvement of procedures to improve efficiency of the department through the development of relationships with own team members and other departments.
• Demonstrate a positive working style with an enthusiastic, committed and flexible attitude, promoting the importance and benefits of effective team working.

What's on Offer?

• Immediate start
• Supportive and high performing team
• Flexibility with working from home, currently some of the team is doing 2 days from home, however, as with all businesses, this is at the discretion of the Directors.
• Competitive salary

Required Knowledge, Skills, and Abilities

The ideal candidate will be someone who is interested in working within a supportive and varied Credit Control position. You ideally will have some form of experience in contacting customers and reminding/requesting payments to be made, or at least have interacted with the AR/Credit team in a previous Finance role.