Job Description

Working with one of the largest estate agency and property services providers in search for a Client Accounts Coordinator to join them. This position will be based out in Leighton Buzzard and will be 5 days from office. 
You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximize the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Process requests from landlord/ tenant/branch/LSC
• Ad hoc duties as required by line manager

Required Knowledge, Skills, and Abilities

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Excellent PC and related technology skills
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary