Job Description

• Handle routine telephone and email enquiries including processing orders via Weighsoft with supervision or direction as required from Senior CSE or Head of Operations
• Escalate unusual or complex telephone and email enquiries
• Record customer queries and complaints using Case Logs in Weighsoft
• Update and amend service schedules
• Liaise with service providers over day-to-day operations
• Liaise with the Finance department, customers and suppliers to resolve invoice queries and seek supervision as required
• Prepare quotations with direction from the Head of Operations and Account Managers
• Source solutions for new waste streams with direction from the Head of Operations
• Liaise with relevant individuals re new enquiries/orders to be fulfilled
• Under the direction of the Head of Operations, research new solutions to different customer requests
• Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings
• Set up new supplier accounts
• Liaise with Account Managers and Account Directors for advice and support on client accounts
• Supporting Month-end invoice process ensuring supplier information is obtained on time (e.g. weights)

Required Knowledge, Skills, and Abilities

• Experience of sales or customer services in an office based environment.
• Previous office administration and excellent organisational skills. Experienced in working with senior individuals.
• Experience of working in an extremely busy, fast paced and demanding environment.
• Excellent PC literacy with an intermediate knowledge of Microsoft Office Suite
• The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential.
• Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
• The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.

• Willingness and aptitude to grow the role to take on new challenges.