Job Description

Hours of work are Monday - Friday 09.00am - 17.00pm

Pay rate of £11.00 per hour

To be successful in your application you must be able to pass a credit check, be able to provide 2 years referencing and proof of 3 years address history. This information is requited due to strict vetting processes.

Some of your duties will include but not limited too.

Respond to queries from customers and stakeholders promptly
and within agreed timescales

Deliver successful customer and business outcomes by processing, authorising and investigating all transactions

Dealing with general Banking and office support administration

Responding to emails, queries etc

Providing first class customer service to both external and internal customers

Accurately collecting the required information from customers and business

Actively participate in initiatives to improve customer service, processes and procedures

Review manual or ineffective processes which could be automated or enhanced, to enable the provision of a superior
customer and business experience

Required Knowledge, Skills, and Abilities