Job Description

We are looking for an enthusiastic team player to join a new Sales Support team. The Sales Support Executive will play a key role in the overall growth of the business and account management by improving the efficiency of the on boarding of our customers.

Responsibilities

• Liaising with Customers to arrange new bookings & orders
• Booking & updating orders/shipments on to the system
• tracking vessels
• keeping customers up to date with shipment information & advising any potential problems or delays
• Working with BDM to confirm rates/carriers for bookings

• Send booking instructions to agents and liaising with operators/client to ensure a smooth process

• Database management: this will include accurately entering new leads onto our IT platform, ensuring ALL customer information has been accurately recorded
• Regular fixed quoting of prospects
• Monitor and respond to emails for BDM’s on their prospecting call days (1-2 days per week) or when they are out of the office.

Required Knowledge, Skills, and Abilities

• At least 1 years experience in a similar role
• Good IT skills with experience in Excel, Microsoft Word and Microsoft office packages

Personal attributes:

• Commercial awareness
• Proactive nature
• Confident customer service skills
• Passionate and committed
• Positive and approachable
• Ability to manage time efficiently
• Comfortable working in a target driven environment
• Strong attention to detail
• High organisation skills