Job Description

• Processing incoming sales enquiries received by phone, email or fax.
• Processing technical enquires or passing to the appropriate owner and ensuring swift follow up to meet customer expectations.
• Processing incoming web quote requests.
• Preparing quotations for instrumentation, ensuring that all relevant specifications are included.
• Assume responsibility for the sales enquiries email inbox.
• Arranging for new accounts to be set up, liaising with Finance Department regarding customer accounts.
• Liaising with the Finance department where appropriate regarding customer accounts for existing customers, e.g. credit limit issues etc.
• Liaising with internal Operations team and/or external suppliers, to ensure that the customer receives the best possible service at all times.
• Dealing with all customer queries in a timely and professional manner.
• Filing of correspondence, ensuring that customer records are up to date at all times and that there are accurate relevant audit trails.
• Basic understanding of the quality systems we have in place

These are the main functions of the role; however, employees may be required to carry out other, ad hoc duties, as may be reasonably required.

Required Knowledge, Skills, and Abilities

• Science qualification preferred but not essential - customer base is in life science and materials science.
• Sage 200 experience preferred but not essential - full training provided.
• Excellent verbal and written communication skills, with a confident polite and efficient telephone manner.
• Working knowledge of Microsoft Office applications.
• Motivated individual who is flexible and willing to learn continuous best practice
• Ability to demonstrate initiative and positive attitude.
• Excellent organisational, time management and attention to detail skills.
• Comfortable in being able work alone and/or within a team environment, contributing and sharing best practices, resources and ideas in order to continually improve the customer experience.
• Ability to effectively manage customer relationships, promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations.
• Have the ability to work to set standards and procedures.