£24000 - £32000 Per year
Service Advisor
Permanent,Full-time
Job Description
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
Required Knowledge, Skills, and Abilities
- Previous experience in a similar role is essential
- A passion to deliver a high standard of customer service
- Bags of personality and can take dealing with customers in their stride
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Reference no: 100886