Job Description
- Deliver memorable service and an outstanding customer experience through the Homebase customer journey to deliver both my personal targets and support the total Showroom targets
- Support Showroom Advisors and other Team Members taking leads through observational coaching and recognise their performance when appropriate
- Find inspirational solutions for our customer’s projects, providing an industry leading service, from the first meeting, right through to a full aftercare service
- Promote all of our services including finance and installation (where available), and follow process to ensure remedial costs are minimised
- Support the Store Manager with the delivery of effective communications to ensure the showroom team are fully engaged and are kept up-to-date on all new products and services
- Be aware of the external sales environment /carry out competitor visits using the observations to support Homebase performance
- Have overall responsibility for the standards on our showroom, including the implementation of promotions
- Ensure all customer journey data is on the CRM system in line with company requirements and GDPR guidelines
Required Knowledge, Skills, and Abilities
- Previous experience within a sales targeted environment
- Experience with a customer experience environment
- Experience of Using CAD to design for a third party
- Strong communication and relationship building
- Commercially aware
- Self-motivated
Reference no: 100978