Job Description

• Handle Dealer and Direct Helpdesk enquiries as required
• Processing of cancellations and partial credits prior to sign-off
• Responsible for reviewing and endorsement of cancellations and partial credits prior to management sign-off
• Provide backup for inquiries from outside agencies, e.g. Trading Standards, DVLA, Police authorities, Legal Affairs etc
• To liaise with Remarketing/Accounting regarding the invoicing of stolen vehicles
• Handle resale of commitment vehicles
• Update Direct systems on appointment or termination of Dealer franchise agreements
• Stock Exchange Maintenance: maintaining & broadcasting relevant messages and handling concerns or issues relating to access with the Support team

Physical Auction Administration

• Provide support to the Auction houses and handle any inquiries raised
• Review daily reports and highlight errors to auction houses and team
• Allocate or delete auction IDs to non/eligible Dealers
• Prepare reconciliation reports for management authorisation
• Manage auction calendar and track progress through to sale
• Handle and authorise auction claims, cancellations and repairs and liaise closely with auction manager
• Select potential auction vehicles for management review, and check on status of in stock vehicles allocated to auction
• Select potential auction vehicles for management review and liaise with Manheim Direct for telesales auction vehicles
• Keep HR page relevant and up to date
• Manage Direct Employee mailbox
• Price and send out used vehicle list to Employees
• Manage vehicle purchase paperwork sign off
• Liaise with buying dealer on purchase

Required Knowledge, Skills, and Abilities

• Excellent IT skills, particularly Excel with good analytical ability.
• Flexible approach, good negotiation, communication, time management and organisation skills, plus ability to work on own and part of wider team
• Previous dealer/automotive experience

Experience Preferred:

• Systems administration experience

Education:

• Degree level preferred