Job Description

Key Duties:-

• Providing a high level of service support and administration for both internal and external customers

• Answering telephone enquiries within departmental targets as well as dealing with e-mails, formal letters and occasionally face to face

• Ensuring essential administrative tasks are carried out whenever necessary to provide an efficient and effective service

• Assisting customers who have made appointments to see us face-to-face
• Handling verbal and written complaints professionally and effectively

To be considered for these roles you must:-

• Be educated to degree level or equivalent

• Have proven experience in a professional office environment

• Have high level of customer service skills

• Have excellent interpersonal and communication skills both written and verbal

• Have an excellent telephone manner

• Be proficient in Microsoft Office

• Have the ability to work on own initiative and as part of a team handling a wide variety of tasks

• Have good organising and planning skills

Required Knowledge, Skills, and Abilities