Job Description

Develop and maintain positive relationships that will generate future sales and repeat business

Research and identify prospective customers

Open and maintain effective communication channels Undertake regular customer/site visits

Provide customer feedback and information on customer and competitor activity to appropriate contacts within the organisation so that they can respond to changing market conditions and customer demands

Anticipate customer needs to secure quotes before customers seek from our competitors

Contribute to planning and forecasting in order to implement the organisation's overall sales strategy

Review current secured projects to prepare sales forecasts, budgets and KPI's

Develop sales plans, activities and campaigns to identify and secure future opportunities

Identify potential problem areas and adapt procedures or re-allocate resources to meet current and future business needs

Maintain thorough understanding of the current market positioning in relation to the company's products and services

Resolve problems and customer complaints

Identify potential complaints from customers as the contract progresses Take appropriate action to avoid a customer complaint

Respond to customer complaints that arise Log customer complaints in CRM system

Respond to feedback received from the CRM system

Analyse and take action or escalate when common complaint trends are identified Work in conjunction with the credit control team to resolve credit issues

Required Knowledge, Skills, and Abilities

Manage specific projects or undertake specific project activity as determined by the business or line manager

Travel to specific locations in order to undertake role requirements as required Represent your function or business at meetings or events as required

Undertake any reasonable request in order to support the needs of the business