Job Description

Negotiate high volume sales with existing and new customers who are of strategic importance to the organisation

Research and identify prospective construction projects and the appropriate individuals to build relationships with

Identify customer requirements through appropriate communication channels and refer if outside area of responsibility

Support customer in understanding what they want from their project to suggest appropriate products Use the Power Pricing guidelines to make decisions on what to quote the customer

Promote appropriate additional products and services Review status of quoted projects

Identify open quotes and contact to enquire up to date customer requirements Update Power Pricing with current status of customer enquiries

Capture all lost quotes in the appropriate system

Maintain accurate contract files and diaries so that potential claims can be countered

Develop and maintain positive relationships that will generate future sales and repeat business

Research and identify prospective customers

Open and maintain effective communication channels Undertake regular customer/site visits

Provide customer feedback and information on customer and competitor activity to appropriate contacts within the organisation so that they can respond to changing market conditions and customer demands

Anticipate customer needs to secure quotes before customers seek from our competitors

Contribute to planning and forecasting in order to implement the organisation's overall sales strategy

Review current secured projects to prepare sales forecasts, budgets and KPI's

Develop sales plans, activities and campaigns to identify and secure future opportunities

Identify potential problem areas and adapt procedures or re-allocate resources to meet current and future business needs

Maintain thorough understanding of the current market positioning in relation to the company's products and services

Resolve problems and customer complaints

Identify potential complaints from customers as the contract progresses Take appropriate action to avoid a customer complaint

Respond to customer complaints that arise Log customer complaints in CRM system

Respond to feedback received from the CRM system

Analyse and take action or escalate when common complaint trends are identified Work in conjunction with the credit control team to resolve credit issues

Lead, direct, evaluate and develop a team of functional professionals or other professionals to ensure that the plant meets its established targets and standards

Conduct interviews for internal and external candidates

Complete induction, on boarding and probationary reviews in a timely manner

Evaluate individuals' performance and set objectives for the future

Conduct Performance reviews within timescales Manage poor performance

Manage attendance and timekeeping

Conduct Investigations, Disciplinary and Grievance procedures in line with company policy Ensure HR and Payroll are provided with data and documentation as and when required Seek advice from HR, Occupational Health or other support agencies e.g. ACAS, EEF

Required Knowledge, Skills, and Abilities

Manage specific projects or undertake specific project activity as determined by the business or line manager

Travel to specific locations in order to undertake role requirements as required Represent your function or business at meetings or events as required

Undertake any reasonable request in order to support the needs of the business