Job Description

Job Responsibilities

• To manage the Company debt recovery via telephone and email communication and issue formal reminders and monthly statement of accounts.
• Effective collection of customer debts and allocation of payments in accordance with the Companies terms of business.
• Actively seek to explore and resolve all queries and non-payment of invoices both internally and externally and liaise with CRM & New Sales (account managers)
• Actively put customer accounts on stop as per customer communication.
• Provide financial data for outstanding debt to internal departments.
• Maintain bad debt records and follow up query status on a regular (weekly) basis
• Set up customer accounts in accordance with company policy.
• Assist team with banking duties, credit checks, requesting credit limits and insurance claims.
• Support team members accordingly.

Requirements

• Good oral & written communication skills
• Assertive but tactful manner
• The ability to remain calm under pressure and work to strict deadlines
• Have an organised and methodical approach
• Good negotiation skills
• The ability to explain financial matter firmly & clearly
• Good mathematical skills
• Administrative & Excel/computer skills
• Suggest and assist with Put forward and help implement new initiatives

Required Knowledge, Skills, and Abilities

Good oral & written communication skills Assertive but tactful manner The ability to remain calm under pressure and work to strict deadlines Have an organised and methodical approach Good negotiation skills The ability to explain financial matter firmly & clearly Good mathematical skills Administrative & Excel/computer skills Suggest and assist with Put forward and help implement new initiatives