Job Description

Key Tasks/Responsibilities include:

• Supporting team and colleagues by performing Sys Admin tasks: Platform monitoring, morning checks, etc.

• Communicating any concerns or issues through the IT Management channels

• Aiding, assisting and educating colleagues across our platforms to the best of my knowledge

• Working closely with and under the direction of the IT Infrastructure Manager to support, manage and maintain the IT infrastructure

• Helping colleagues get the best out of business systems supported by IT by working with them to understand requirements and to deliver the best solution in each case as required and supports a culture of continuous improvement for IT infrastructure services

• Supporting with User administration

• Liaising with 3rd parties, and engage as required

• Ensuring that the organisation’s business and information systems are utilised for the benefit of the team

• Effectively managing project/business performance by planning, coordinating, delivering, evaluating and communicating as appropriate

Required Knowledge, Skills, and Abilities

• Min 4+ years working in an Infrastructure role

• Ability to communicate and build relationships with all stakeholders

• Operationally aware, having been exposed to comparable companies or similar situations

• Strategy - an understanding of prioritization, assessment of BAU/project driven workloads

• Business analysis -experience working with modern methods, frameworks, standards and principles to progress business analysis workloads Partners - e.g. working with third parties to implement change

• Strong experience of working within a team on change projects that are primarily customer-facing, front-office focused, mixed channel, leveraging customer insight, digital and data expertise

• Strong experience of working in change projects that are colleague-facing, back-office focused, core platforms, mixed channel, leveraging platform, process, people, policy and data expertise. Experience in IT systems, Active Directory, Group Policies, AWS, M365 (Teams, PowerApps) Cloud platforms (Various), IBMi, Redhat/Linux,