Job Description

Production, analysis, and visualisation of high-quality data reports for both Clients and internal stakeholders. Data will be the foundation of much of the continuous improvement activity and drive business change therefore the role will incorporate an element of project management to deliver efficiency and effectiveness,

You will build out workflow and dashboards that provide the Head of Claims Operations as well as other Business stakeholders with a line of sight of key performance data within the Claims teams,

Identification of process improvement opportunities and change initiatives derived from the data together with a robust benefit case as part of the project discipline,

You will collaborate across departments in order to work with varied stakeholders within the Group, working closely with teams involved in the production and analysis of data to ensure one version of the truth in relation to data,

You will support the ongoing workshops around the claims customer journeys and delivery of the claims procedure manual,

You will support in the delivery of the target operating model projects that fundamentally underpin the operation across the four regions, reviewing systems, processes, and organisational design,

You will undertake other ad hoc operational tasks as they arise, in support of the claims operations across the regions,

Required Knowledge, Skills, and Abilities

Are you well versed in MI reporting, project management and process improvement? Are you innovative with the ability to identify and solve data problems efficiently and accurately? Do you have excellent attention to detail with the ability to think outside the box?

You will have expertise in one or more of the following disciplines: computer science, statistics, analytics, data management, information systems, information science, project/change management discipline,

You will have strong experience of the insurance claims process across multiple lines of business and the naming conventions associated with insurance claims data,

You will have experience in data modelling, including data integrity and integration,

Experience working in cross-functional teams and collaborating with business stakeholders in support of a departmental and/or multi-departmental data management and analytics initiative,